Orders


PLEASE BE SURE YOU ARE USING CHROME OR FIREFOX TO REGISTER AND PLACE ORDERS. INTERNET EXPLORER AND OTHER BROWSERS ARE NOT SUPPORTED.

All orders need to be placed online

Please register and complete your profile before adding stocks to your cart

You will receive an email confirmation when your order is placed and another email when the order is shipped

 

Registration

If you previously ordered through TAIR or donated to ABRC or NASC, you may already be registered:

• Your user name will be your email address (contact us if you no longer have access to your email)
• Reset your password
• Complete your personal information

 

If you are a new user:

• Create your account and complete your personal information before adding stocks to your cart

 

All users must provide the following to complete their personal information:

• Job title
• Telephone number
• Shipping and billing addresses
• Shipping address in your native language, if you are located in China or if required for delivery
• Organization, if you are a PI
• PI, if you are not a PI

 

Ordering and Shipping 

Before placing an order you will need to create an account, or login to an existing account. Adding stocks to the cart before completing your registration can cause problems completing the order, please complete your registration before adding stocks to your cart. To remove stocks from your cart clear your browser data.

 

Please review our fee structure and payment options.

 

For international orders, please check whether your country requires a permit or other documentation to import stocks. Seed stocks sent to some countries require a Phytosanitary Certificate, issued through the Ohio Department of Agriculture, or an import permit, issued by the recipient country. There may also be restrictions on special packaging such as dry ice.

 

If your order must arrive by a specific date, please contact us.

 

Order Processing

Most orders are processed and shipped within one week of being placed. Large orders (over 100 stocks) and seed orders that require a phytosanitary certificate may take longer.

 

Shipping and Delivery

Most orders are shipped by United States Postal Service (USPS). Shipping times are approximately 2-4 weeks for domestic orders and 4-8 weeks for international orders. If you need to track your order, please select express shipping. We are unable to track packages sent by USPS. If you select express shipping, your order will be shipped by United Parcel Service (UPS). Shipping times by UPS are 1-3 days for domestic orders and 2-7 days for international orders.


Viewing Past Orders

All orders that you placed will be visible on your dashboard after you login. This includes all orders placed at TAIR. To search for your older TAIR orders, please add a "T" in front of the order number (i.e. TAIR order number - '123456', search here using 'T123456').
If you have any questions, please contact us. Please include your order number if your inquiry concerns an order.