ABRC strives to provide the best service by distributing high quality stocks. Quality control is performed on newly donated stocks, on stocks being reproduced and on stocks in preservation on a regular basis. In addition, user complaints are recorded in our database and the issues are addressed when presented to the ABRC. Our current error rates, defined as the number of complaints/number of stocks ordered, are between 800 per million and 2,000 per million for seed stocks. DNA stocks have a slightly higher error rate, and ABRC is moving to start sequencing and analyzing DNA stocks on a more routine basis to decrease errors.
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